Service Level Agreement

This Service Level Agreement (SLA) outlines the commitments made by Go Truck Nigerian LTD, regarding the delivery of our service for connecting people with goods to trucking companies.

We guarantee a minimum uptime of 99.5% for our platform. In the event that the platform is unavailable, we will make every effort to restore service as soon as possible.

Our support team will respond to all support inquiries within 8 hours. In the event of a critical issue, our team will respond within 2 hours.

We guarantee delivery of goods within the estimated time provided at the time of booking, subject to circumstances outside of our control such as weather conditions, road closures, and unexpected vehicle breakdowns.

We take the security of our users' data seriously and have implemented appropriate measures to protect it. However, we cannot guarantee the security of user data transmitted over the internet and advise users to take appropriate measures to protect their data.

In no event shall GoTruck be liable for any damages arising from the use of our platform, including but not limited to direct, indirect, incidental, special, or consequential damages.

Indemity: By clicking the below button and accepting the services to be provided by Gotruck under this platform, the user hereby agrees that at all times he/she/it shall indemnify, defend and hold Gotruck harmless against all claims, losses, damages, costs, penalties, fines and all other expenses relating to, arising out of or connected with the performance and execution of the services provided by Gotruck under this platform. This indemnity shall include but not limited to damage to a Party or third party properties, injury or death to individuals, employees or third parties, and other acts or omissions of every nature or character asserted against Gotruck by any person, agents, government authorities, or third parties Provided that all such claims, losses, penalties, damages, injuries, fines and all other incidental expenses have arisen from the negligence or direct act of the user, its agents, staff, appointees, contractors or clients.

The user and /or the trucker shall be liable for all claims, expenses, damages, penalties and costs that may arise from the use of trucks, drivers and any of the services which Gotruck is providing using this platform and the liabilities of the truckers and drivers selected by the user shall not be transferred to Gotruck.

This indemnity shall be governed by the laws of the Federal Republic of Nigeria and the courts of Federal Republic of Nigeria shall have the jurisdiction to entertain all matters relating thereto.

We reserve the right to modify this SLA at any time without prior notice.

Any disputes arising from this SLA will be resolved through arbitration in accordance with the rules of the American Arbitration Association.

If you have any questions or concerns regarding this SLA, please contact us at support@gotruck.io or write us at

This SLA represents a good faith effort by GoTruck Nigeria LTD to provide a high level of service to our trucking company partners.